Warning Twitter Users! Do Not Use Twply.com!

by Cliff Ravenscraft on January 2, 2009

Are you an early adopter like me?
If you use twitter, you may have recently seen a post from a friend of yours that said “Just started using http://twply.com/ to get my @replies via email. Neat stuff!”

Being the early adopter that I am, I thought it sounded great. I miss the “tracking” feature where I used to get sms updates when someone sent me an @reply on Twitter. So what did I do? I went to the site and checked it out. When I got there, I saw an extremely vague website.

In fact, there’s no links at all on the site to explain how the service works at all. There’s not even a privacy statement! Instead, at the top of the page, it simply asks you to give them your Twitter Username and Password with the phrase “Your password is safe with us. No worries!”

I THINK NOT!

Don’t do it people! There are ways that this type of service can be done without needing your password!. Just below the username and password fields, there’s a question that says “Support Twply on your first login?” There are two radio buttons where you can choose to answer “Yep, go ahead!” or “No thanks!”

That’s all it says. When I read it, I’m thinking they are asking for donations! Right?

NOPE!

Basically, what happens is that if you click “Yep, go ahead!,” without notifying you, the service LOGS INTO YOUR TWITTER ACCOUNT and makes a post ON YOUR ACCOUNT saying “Just started using http://twply.com/ to get my @replies via email. Neat stuff!”

As it turns out, this is what they author of the site considers supporting Twply on your first login. Two things have obviously happened. The site is gaining a massive number of new users every minute. Why? Well, I have about 1,600 people who follow me on Twitter. Over time, I’ve developed a relationship of trust with most of them. If they were to see a message from me giving such a glowing endorsement of a site that says I just started using this service, please come check it out, people would respond.

But what about the password? One might hesitate, but through this “social engineering” marketing plot, people are giving away their passwords by the droves! Why? Well, go back to the hypothetical scenario I gave before. People might say, “Well Cliff obviously trusted them enough with his password” and knowing that someone they “TRUST” sent a message saying the service is good, and then you see that it says.. “Don’t worry, your password is safe with us!” Well, people just type it in and move forward through the process.

So what’s the big deal? 1) They have your password and shouldn’t need it to do the service they are doing! 2) They don’t explain what “supporting them” means. (There is a difference between supporting a service and endorsing a service! 3) There’s no privacy policy 4) They send out a tweet in the “first person” as if YOU were the one endorsing the site! 5) Read on, because it gets worse!

YOUR INFORMATION HAS BEEN SOLD!
I’m not kidding. You can see this “FOR SALE PAGE. In the information about the site, they write “All advertising is running through word of mouth on twitter, we used a very different method. The method is not loved by everyone but we clearly ask on the homepage weather to use it or not. If they choose to “support us” then a message with the link of twply will be sent out to the users.

The worst part is that the site actually sold! That’s right, access to literally thousands of Twitter accounts just sold for a measly $1,200.00.

I could go on and on about this one. However, I don’t think I need to say any more to convince you that this is one site that you don’t want to be an early adopter on! Have you already given them your Twitter ID and password? CHANGE YOUR PASSWORD IMMEDIATELY!

As for your email address. I wouldn’t be surprised if you see a bit of increased spam traffic coming in as result of the sale of this site!

  • Hey Cliff-

    You're absolutely right that there's no reason you need to surrender your password for the sake of an emailed reply service.

    I'm getting good results from tweetreplies.com, and all they asked for was Twitter username, and the email where I wanted replies sent.

    Thanks for the warning on Twply.
  • @Amy - Not a bad idea to change those passwords every now and then anyway.. But with the way that Twitter's API works, it stinks that when you change the password, it breaks about five other useful twitter tools that we do trust.

    @JoeLampl & @John - It's an easy one to fall for. Hopefully some other method of verification can be worked out as mentioned by @RyanPrice above.

    @RyanPrice & @R. Alexander Spoerer - I'm totally with you! They need to wake up and smell the coffee!

    @KimFenolio - Thanks for the info on another possible service!
  • Cliff, many Twitter 3rd party sites use tactics like this. I don't like it nor will I choose to "support" one that does.

    A year or so ago I found a site called http://www.TwitterMail.com/ and they do a fine job of keeping me up on my @replies. It's not as timely as I'd like, but I tend not to miss anything this way. It emails me a daily summary of those who @kFenolio me with the full tweet and other person's username.
  • This is ridiculous. When will Twitter close these holes and either add some of these features in or provide a way for 3rd party services to interact with Twitter without having to give our user name and password?
  • What you've really uncovered here is a fundamental problem with twitter. By failing to support authentication methods like OAuth (works a lot like the Flickr authentication for 3rd party services, or FireEagle if you're familiar with that), Twitter forces all these sites to gather usernames and passwords, and leaves holes open for the bad guys or people who just want to spam your friends. Several twitter sites I've seen recently all have that "support X" feature.

    Any site you give your username and password to has full permission to do whatever they want - including change your password. Don't give out your password to anyone - anywhere - ever. It's that simple.
  • Thanks Cliff! I would of probably used this service had you not warned me. I love twitter applications like tweetlater.com
  • What a great heads-up Cliff. Thanks so much for bringing this to our attention. I for one might have taken the bait had it not been for your timely advice! Keep up the great work!
  • Amy
    Thank you Cliff! I have changed my password immediately! :)
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